Looking for Exam Information?
Start with the relevant exam guide for eligibility, examination structure, pathway information, preparation approach and frequently asked questions.
PREPBUDDY SUPPORT
Need Help With Your Preparation?
Whether you are deciding which exam to prepare for, using a course or test series, checking your account, or facing a technical issue, we will help you find the right place to get support.
Before contacting support:
Check the relevant exam page, pricing page,
test-series information and FAQ when applicable.
We Can Route You
01
Exam / Preparation
Exam pattern, pathway or preparation questions.
02
Course / Test Series
Course access, tests, revision and learning resources.
03
Account / Billing
Registration, payment, subscription and access.
04
Technical Support
Login, device, browser or platform issues.
05
Collaboration
Mentor, ambassador or institutional enquiries.
EXAMS
Understand the pathway
COURSES
Learn inside the LMS
TEST SERIES
Practice and measure
SUPPORT
Get help when needed
SELF-SERVICE FIRST
You May Already Find the Answer Here.
Many questions can be answered immediately from the relevant preparation or account page. Start there when the information you need is already available.
Already Have an Account?
For course access, tests, revision resources or account-related issues, include the email address associated with your account when contacting support.
CONTACT SUPPORT
Tell Us What You Need.
Choose the category that best matches your question. This helps us route your enquiry to the appropriate support area.
→
Exam / preparation information
→
Course / LMS / test-series support
→
Registration / payment / billing
→
Technical / account support
→
Mentor / Ambassador / Institutional enquiry
SUPPORTED PATHWAYS
Preparing for a Specific Examination?
Select the relevant pathway before contacting support when your question is examination-specific.
Competitive Exams
Exam-focused preparation pathways.
Pharmacist Licensing
International licensing preparation pathways.
Overseas Licensing
Country and region-specific preparation pathways.
OTHER WAYS TO CONNECT
Not Every Question Needs the Same Destination.
Use the appropriate route when you already know what you need.
Become a Mentor
Interested in contributing courses, questions, tests, revision content or subject expertise?
Mentor Application →Campus Ambassador
Help connect relevant preparation resources with pharmacy students and communities.
Ambassador Programme →Institutions
Colleges and organisations interested in competitive-preparation programmes can enquire directly.
Institutional Enquiry →
SUPPORT FAQ
Common Questions Before Contacting Us.
How do I choose the right examination pathway?
Start with the relevant examination page and review eligibility, examination requirements and the preparation information available for that pathway. For licensing decisions, always verify current requirements with the relevant official authority.
I purchased a course but cannot access it. What should I do?
Contact support using the form above and select Course / LMS or Account / Login / Access. Include the email associated with your account and the name of the course or resource.
I have a problem with a test or mock examination.
Select Test Series / Mock Tests and provide the examination, test or relevant resource name along with a clear description of the problem.
I have a payment or subscription problem.
Select Subscription / Payment / Billing. Please do not include card details, OTPs or passwords in the support message.
Can I ask a preparation question before purchasing?
Yes. Select Exam Information / Preparation and mention the examination or pathway you are considering.
Can colleges or institutions contact PrepBuddy?
Yes. Institutions can use the institutional enquiry route for programme discussions, learner access, campus preparation initiatives and related requirements.
PREPARED FOR THE NEXT STEP
Still Need Help?
Tell us what you are trying to accomplish or what is preventing you from moving forward. We will help route your enquiry to the appropriate place.